Shipping & Delivery Policy

You as a user understand that Foodism is operating an online marketplace and merely assumes the role of a facilitator and does not at any point of time during any transaction between the end customer, buyer and the Home Chefs registered on the online platform come into or take possession of any of the products or services. Thus, all the commercial costs and contractual terms related to delivery prices, shipping costs, payment methods, payment terms, date and mode of delivery shall be between the end customer/s and Home Chefs. Foodsim will, in no way be liable for timely delivery, order fulfilment, payment collection.

Users must consider the following points with regard to delivery of food items:-

  1. It will be the responsibility of the Home Chef to deliver the ordered items personally or via a third-party or delivery agency, directly to you at your desired address.

For the avoidance of doubt, Foodism is not responsible or liable for any third-party delivery supplier, agents, sub-contractors with regard to delivery.

  1. All matters related to delivery including but not limited to food delivery at a particular time or time slot, location, delivery costs, special packaging, time limit of delivery and allied matters related thereto will be the contractual terms agreed to between the end customers and Home chefs only.
  2. Foodism shall not be responsible or liable for any loss or damage of any sort incurred as the result of any delay in delivery, wrong order delivered, items missing from the order, loss in transit, shipping problems, transportation issues, tampered order, damage to the ordered items or failure to deliver due to any cause.
  3. You hereby agree that whichever delivery option is chosen by a particular HomeChef, you will be bound by their terms and conditions (i.e. Home Chef’s Delivery Partner) which is an implied pre-condition of your order.

You understand that Foodism’s liability ends once you place an order on the platform and all the subsequent dealings and services regarding the delivery and shipping are the responsibility of the Home Chefs. 

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